Support

Last updated: September 1, 2026

Need help with the Grumpy Frenchie app? This page is the support URL for App Store and Google Play listings. Email us and we will get back to you.

hi@grumpyfrenchie.com

This page is also posted at https://grumpyfrenchie.com/support/.

What to include

Send from the email on your Grumpy Frenchie account when you can, and include:

What you were trying to do
iPhone model and iOS version, or Android device and version
Whether you are on Free or Pro

Account and sign-in

Use Settings → Account in the app to sign out. If you cannot get into the app, email us from the address on the account. For Sign in with Apple or Google issues, also check that Apple/Google still allow the app access in those account settings.

Subscriptions and voice minutes

Pro is billed by Apple or Google, not by us directly. To change or cancel a subscription:

iPhone: Settings → [your name] → Subscriptions, or use Manage Subscription in the app
Android: Google Play → Payments & subscriptions

Deleting the app or your Grumpy Frenchie account does not cancel billing. Restore Purchases is in Settings → Account if you reinstall or switch phones.

Voice-minute limits reset on a daily and monthly schedule shown in the app. Unused minutes are not a cash refund.

Delete your account

In the app go to Settings → Account → Delete Account. That removes your cloud account and stored memories. If Delete Account fails, email hi@grumpyfrenchie.com or jean@weareblackrainbow.com from the address on the account and ask us to delete it.

Report a reply

In the chat timeline, tap Report on an assistant message, or email hi@grumpyfrenchie.com with a short excerpt. We review reports of illegal or abusive content.

Privacy and terms

The app is for people 16 and older. Personality can include strong language.

Company

Black Rainbow
hi@grumpyfrenchie.com
jean@weareblackrainbow.com